Return Policy

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Our Commitment

At Antifresh, we are committed to ensuring your complete satisfaction with our premium gift selection services. This Return Policy outlines the terms and conditions for returns and exchanges.

Return Eligibility

Returns are accepted under the following conditions:

• Items must be returned within 14 days of delivery
• Products must be in original, unused condition
• Original packaging must be intact and undamaged
• Proof of purchase must be provided
• Items must not be personalized or custom-made unless defective

Non-Returnable Items

The following items cannot be returned unless defective:

• Personalized or custom-engraved items
• Perishable goods including food and beverage items
• Items marked as final sale
• Gift cards or vouchers
• Items that have been used or show signs of wear

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at +61 423 139 740 or reachus@antifresh.world. We will arrange for:

• Replacement of the defective item at no additional cost
• Full refund if replacement is not possible
• Collection of the defective item from your location

Please provide photographs of any damage to assist with processing your claim.

Return Process

To initiate a return:

• Contact our team at +61 423 139 740 or reachus@antifresh.world
• Provide your order number and reason for return
• Receive return authorization and instructions
• Package items securely in original packaging
• Return items to our Adelaide location or arrange collection

Refund Processing

Once we receive and inspect your returned item:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once refund is processed
• Bank processing times may vary

Exchanges

We are happy to facilitate exchanges for items of equal or greater value. Contact our team to discuss exchange options. Price differences for higher-value items must be paid before dispatch of the replacement.

Return Shipping

Return shipping costs:

• Customer responsibility for standard returns
• Antifresh covers costs for defective or incorrect items
• We can arrange collection for an additional fee
• Insurance is recommended for high-value returns

Gift Returns

Recipients of gifts may return items following the same policy guidelines. Refunds for gift returns will be issued as store credit or to the original purchaser upon request.

Corporate Orders

Returns for corporate or bulk orders are handled on a case-by-case basis. Please contact our corporate team to discuss specific requirements and arrangements.

Australian Consumer Law

This Return Policy operates in addition to your rights under Australian Consumer Law. Nothing in this policy limits or excludes any guarantees, warranties, or other rights you may have under applicable law.

Contact Us

For questions about returns or to initiate a return, please contact:

Antifresh
8 Rundle Mall, Adelaide SA 5000, Australia
Phone: +61 423 139 740
Email: reachus@antifresh.world